Shipping policy
At Two-Way City, we know that receiving your order quickly and safely is important. We work to process and ship orders as efficiently as possible while providing reliable delivery options throughout the United States.
Order Processing
Most in-stock orders are processed and shipped within 1–2 business days after payment has been successfully received and verified.
Orders placed on weekends or holidays will generally begin processing on the next business day.
During periods of high order volume, manufacturer delays, severe weather, holidays, or other circumstances outside our control, processing times may be longer.
Shipping Locations
Two-Way City currently ships to addresses within the United States.
Certain products may have shipping restrictions based on carrier requirements, manufacturer policies, product type, or destination.
Shipping Methods & Delivery Times
Available shipping methods and estimated shipping costs are displayed during checkout.
Delivery times shown at checkout are estimates and are not guaranteed unless the selected carrier service specifically provides a guaranteed delivery commitment.
Shipping and delivery times may vary depending on:
- Destination
- Product availability
- Shipping method selected
- Carrier delays
- Weather conditions
- Holidays
- Other circumstances outside our reasonable control
Shipping From Our U.S. Warehouses
To provide faster delivery and maintain a broad product selection, orders may ship from one of our U.S.-based warehouses or authorized distribution partners.
If an order contains multiple products, items may occasionally ship separately and arrive in multiple packages. You will not be charged additional shipping fees solely because we choose to fulfill an order from multiple locations.
Order Tracking
When tracking information is available, it will be sent to the email address provided with your order after shipment.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order. Two-Way City is not responsible for delivery delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If you discover an error in your shipping address, please contact us as quickly as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Lost, Delayed or Missing Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations and policies.
If tracking shows unusual delays or your package appears to be lost in transit, please contact us so we can assist with investigating the shipment with the carrier.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, building management, mailrooms, or other locations where the carrier may have safely left the package.
Please contact us promptly if the package still cannot be located.
Damaged Shipments
If your order arrives with visible shipping damage, please retain the product, original packaging, shipping carton, packing materials, and shipping label.
Contact Two-Way City promptly after delivery and provide photographs of the package and damaged merchandise when requested. This information may be necessary for us to submit a carrier claim and determine the appropriate resolution.
Refused & Undeliverable Shipments
Orders that are refused, unclaimed, or returned to us because of an incorrect or incomplete address may be subject to return shipping charges and other carrier fees.
Any applicable charges may be deducted from the refund where permitted by law.
Order Changes & Cancellations
We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us immediately.
We will make every reasonable effort to accommodate your request, but orders that have already entered fulfillment or shipped may not be changed or canceled.
Large & Commercial Orders
Large quantity, commercial, government, school, and business orders may require additional processing time depending on inventory availability and order size.
Some large orders may also ship in multiple packages or directly from an authorized U.S. distribution facility.
Questions About Your Shipment
If you have questions about an order or shipment, please contact Two-Way City Customer Support and include your order number so we can assist you as quickly as possible.
Two-Way City, LLC
Reliable Communication. Trusted Brands. Expert Support. Since 2008.